Frequently Asked Questions
Everything you need to know about our premium gaming gear and accessories.
Does eXtremeRate offer international shipping?
Yes, we ship our gaming accessories worldwide. Standard and expedited shipping options are available at checkout, though delivery times vary depending on your location and local customs processing.
What is your return policy for customized shells and buttons?
We offer a 30-day return policy for items in their original, unused condition. Please note that once a DIY kit has been installed or modified, it may no longer be eligible for a full refund due to the nature of the product.
Are installation tools included with the replacement kits?
Most of our kits include the necessary screwdrivers and prying tools required for installation. Please check the 'Package Includes' section on the specific product page to confirm exactly what is in the box.
Will installing these parts void my controller's warranty?
Opening your controller to install custom shells or internal kits typically voids the manufacturer's warranty. We provide detailed video tutorials to ensure you can complete the installation safely and correctly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a secure and convenient checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.